Refund Policy

RETURNS & REFUNDS  

We want you to be completely satisfied with your purchase and pride ourselves for developing products of the highest quality.  We will be happy to offer you a replacement or refund if the product is faulty, received in error or differs dramatically from the description supplied by Dr Roebuck’s.  

Please note that we do not refund for change of mind, lack of expertise for use of product or differences in personal opinion. Unfortunately, we do not exchange for change of mind.  

We may accept returns for other reasons at our discretion.  

If you would like to contact as regarding a return or refund please email info@drroebucks.com.au. Returned goods should be in original condition and include all original packaging. 

Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning. 

Faulty items will undergo an inspection process by our product development team and you will be contacted within 48 hours with a resolution. If the goods are deemed faulty, we will replace or refund the product free of additional freight charges. 

Dr Roebuck’s does not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postal receipt in return parcel.  

Our returns policy only covers the items purchased from drroebucks.com.au./drroebucks.com. We do not accept returns on products not purchased directly from Dr Roebuck’s. Please contact the original seller if you have any problems with goods not purchased directly from Dr Roebuck’s.  

If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. 

If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods. 

Refunds will only be made to the original credit card or PayPal account used for purchase. 

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available, and you will be responsible for arranging redelivery within 14 days. 

Dr Roebuck’s owns the title of any extra goods shipped with your order that have been dispatched in error. 

There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.