Shipping & Returns
Where does Dr Roebuck’s ship?
Dr Roebuck’s ships within all areas of Australia.
FREE SHIPPING ON ALL AUSTRALIAN ORDERS (standard shipping only). Rates apply for Express Shipping.
If you're visiting us from the UK be sure to head to our UK site - from here we can ship your Dr Roebuck's products throughout the UK with ease.
If you're visiting us from Canada be sure to head to our Canadian site - from here we can ship your Dr Roebuck's products throughout Canada with ease.
Note - Shipping rates vary for international sites.
How Much Does Shipping Cost?
Shipping is free within Australia.
PRICES & PAYMENT
All prices listed on the site are in Australian dollars and are inclusive of any Australian Goods and Services Tax (as applicable).
The prices indicated may be changed at any time without advance notice. However, the products shall be charged at the rate in force when your order was validated.
How Long Does Shipping Take?
All orders are subject to availability and are sent via Australia Post and are fully trackable; you will receive a confirmation email with details of your order. It is suggested that you provide a delivery address where a person will be available to accept your delivery between 9-5pm. You agree to provide the correct delivery address and hold Dr Roebuck’s harmless from any error in this regard. Otherwise your parcel will be re-directed to the nearest post office / depot for collection. Dr Roebuck’s may also need to deliver in instalments or through split orders, if some products are not available at the time of purchasing.
The below times are estimated delivery times only and both domestic and international orders can be subject to delays due to weather, customs clearances or other unforeseen circumstances.
During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns please contact our customer care team.
Dr Roebuck’s orders are delivered via Australia Post Standard within 3-5 days all Australian Metropolitan areas. Please allow an additional 1-2 days transit for regional areas. To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel. During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.
How Do I Track My Order?
Your order will be processed within 1-2 days at Dr Roebuck’s headquarters. Our delivery partners Australia Post or DHL will collect your order and you will receive a confirmation email with a tracking number as soon as your package ships.
If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to our customer care team at firstname.lastname@example.org and we will assist you with your enquiry.
OTHER IMPORTANT INFORMATION
Discount and coupon codes do not apply to shipping costs. Dr Roebuck’s will not be liable for delayed or lost shipment. Dr Roebuck’s will not be liable for delays in delivery due to incorrect customer information provided during checkout.
You are responsible to have someone at the delivery address to sign for and accept the delivery. Dr Roebuck’s will not be liable for any cost for re-delivery attempts. This cost will be passed on to you if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.
Can I Change My Shipping Address?
Please reach out to us at email@example.com if you need to make any changes to your order, though we cannot guarantee these changes.
I Didn’t Receive My Package?
If you did not receive your order, please reach us at firstname.lastname@example.org as soon as possible for assistance.
Returns & Refunds
We want you to be completely satisfied with your purchase and pride ourselves for developing products of the highest quality. We will be happy to offer you a replacement or refund if the product is faulty, received in error or differs dramatically from the description supplied by Dr Roebuck’s.
Please note that we do not refund for change of mind, lack of expertise for use of product or differences in personal opinion. Unfortunately, we do not exchange for change of mind.
We may accept returns for other reasons at our discretion.
If you would like to contact as regarding a return or refund please email email@example.com. Returned goods should be in original condition and include all original packaging.
Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning.
Faulty items will undergo an inspection process by our product development team and you will be contacted within 48 hours with a resolution. If the goods are deemed faulty, we will replace or refund the product free of additional freight charges.
Dr Roebuck’s does not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postal receipt in return parcel.
Our returns policy only covers the items purchased from drroebucks.com.au./drroebucks.com. We do not accept returns on products not purchased directly from Dr Roebuck’s. Please contact the original seller if you have any problems with goods not purchased directly from Dr Roebuck’s.
If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods.
Refunds will only be made to the original credit card or PayPal account used for purchase.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available, and you will be responsible for arranging redelivery within 14 days.
Dr Roebuck’s owns the title of any extra goods shipped with your order that have been dispatched in error.
There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.
I Have Another Question!
Need help with anything else? We’re here for you, email at firstname.lastname@example.org or send us a message on Facebook or Instagram with any questions or concerns.